Shipping, exchanges and returns
Shipping
At TRUSCA, we work with time in mind.
Our garments are prepared with care, not urgency. We produce in local workshops, in limited quantities and with carefully selected fabrics, many of which come from textile surpluses.
Therefore, the preparation time for an order can vary between 2 and 9 business days from payment confirmation.
Before leaving, each garment is carefully checked. We want it to arrive well. To arrive as it should.
Once you receive the "Order completed" email, delivery will normally take place within the next 24 business hours, from Monday to Friday.
During the process, you will receive email updates on the status of your order. If necessary, we will also contact you directly.
If you need to receive your order by a specific date, you can indicate it in the comments when making the purchase. We will do everything possible to ensure it arrives on time, always within the actual preparation and shipping times.
Exchanges
Once you receive your purchase, you have 15 calendar days to request a product exchange.
The garment must be in perfect condition, unworn, unwashed, with its original tags and in the same condition as it was sent.
Shipping costs derived from the exchange will be borne by the customer, except in case of error or incident attributable to TRUSCA.
Once we receive the garment and check its condition, we can manage the exchange for another size, another available product or issue a voucher for the value of the purchase made.
The voucher can be used on our website within one year from its issue date.
Returns
You have 14 calendar days from the receipt of the order to request a return.
To process it, the garment must be in perfect condition, unworn, unwashed, with its original tags and in the same condition as it was sent.
Direct return costs will be borne by the customer, except for defects, errors or incidents attributable to TRUSCA.
The shipment must be sent with shipping prepaid. If sent by Post Office, we recommend doing so by certified mail or with a tracking number.
Once we receive the garment and check its condition, we will issue the corresponding refund using the same payment method used in the purchase, unless another method is expressly agreed upon.
TRUSCA may withhold the refund until the garment has been received or until the customer has provided proof of return.
Customized or specially made garments
Exchanges or returns will not be accepted for garments made to customer specifications, personalized, adjusted or specially made for an individual, except for defects, errors or incidents attributable to TRUSCA.
Before buying
TRUSCA does not see buying as an impulsive gesture.
We prefer that each garment finds a home where it makes sense to stay. Therefore, if you have doubts about size, fabric, drape or any detail before placing your order, you can write to us. We will help you choose calmly.
How to initiate an exchange or return?
Contact us through our Contact page indicating your order number and the reason for the exchange or return. Our team will guide you through the entire process.